[Adium-devl] Support requests on trac

[Colin Barrett]

On Sep 13, 2008, at 10:59 AM, Felipe Contreras wrote:

> On Sat, Sep 13, 2008 at 6:24 PM, Colin Barrett <timber at lava.net>  
> wrote:
>> I've recently started watching all ticket changes and I've noticed
>> something that upsets me. People are closing legitimate bugs from
>> polite (and not so polite) filers as invalid. Here's an example, but
>> I've seen dozens of others from several people.
>>
>> http://trac.adiumx.com/ticket/11045
>>
>> We have a pending flag. We should be using it to ask the user to
>> attach the debug log. I know trac is supposed to be for tickets,  
>> but a
>> lot of people come to it for support as well, and it sucks that they
>> don't get the same level of polite help that they get on feedback at .
>
> I agree, but that bug is a bad example as there's nothing to do but
> wait until 1.3.2 is released. It doesn't matter that much.

There have been a lot of tickets like this. Likely due to the fact  
that there isn't a single ticket for "msnp15 will fix X Y and Z" that  
people can dupe to.

-Colin