[Adium-devl] Support requests on trac

[Felipe Contreras]

On Sat, Sep 13, 2008 at 6:24 PM, Colin Barrett <timber at lava.net> wrote:
> I've recently started watching all ticket changes and I've noticed
> something that upsets me. People are closing legitimate bugs from
> polite (and not so polite) filers as invalid. Here's an example, but
> I've seen dozens of others from several people.
>
> http://trac.adiumx.com/ticket/11045
>
> We have a pending flag. We should be using it to ask the user to
> attach the debug log. I know trac is supposed to be for tickets, but a
> lot of people come to it for support as well, and it sucks that they
> don't get the same level of polite help that they get on feedback at .

I agree, but that bug is a bad example as there's nothing to do but
wait until 1.3.2 is released. It doesn't matter that much.

-- 
Felipe Contreras