[Adium-devl] Support requests on trac

[Chris Forsythe]

There's also no reason to make Jordan feel bad publicly like that in  
the ticket or in this email, that's nothing but a move to push Jordan  
away from the project imho. Rather than bring it up in this nature,  
you could have just talked to him privately first to see what the  
reasoning is. Maybe this is the agreed upon method for handling  
tickets, in which case you could have found that out first before  
pushing out this email.

It's frustrating as-is to handle a lot of tickets, it's very  
repetitive, and I bet this is just a copy/paste template that could be  
improved. I think working with Jordan or the Ticket Task Force  
directly, rather than sending an email to the devl list, would have  
been more productive.

Chris




On Sep 13, 2008, at 10:24 AM, Colin Barrett wrote:

> I've recently started watching all ticket changes and I've noticed
> something that upsets me. People are closing legitimate bugs from
> polite (and not so polite) filers as invalid. Here's an example, but
> I've seen dozens of others from several people.
>
> http://trac.adiumx.com/ticket/11045
>
> We have a pending flag. We should be using it to ask the user to
> attach the debug log. I know trac is supposed to be for tickets, but a
> lot of people come to it for support as well, and it sucks that they
> don't get the same level of polite help that they get on feedback at .
>
> -Colin
>
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