Trac Spam

[Robert Vehse]

Am 29.11.2010 um 01:08 schrieb Peter Hosey:

> You can explain that to users until you're blue in the face, but the  
> fact remains that we frequently get email from users who either  
> couldn't be arsed to follow all the steps we provide to file a  
> ticket, or didn't want to sign up for an account.
>
> Both of these things drive users to either not file bugs at all or  
> file them by email. There is plenty of evidence of this in the  
> feedback archives. It doesn't matter how well-justified your do- 
> these-things-before-filing steps are or how easy signing up is, both  
> of those things *will* and *do* turn off many users from using the  
> ticket system.
>
> If we file tickets, then we will get more bug reports. This is a mix  
> of good and bad, as I said.

I'd say "no loss". If people don't care enough to sign up and file a  
report properly, then we won't miss their report.

That said, I'm sure there's a way to make registering easier /  
unnecessary and I also plan to make our report filing guidelines more  
concise.


Am 29.11.2010 um 01:09 schrieb Jordan:

> In the event that we do not close user submission of tickets (which it
> sounds like most people do not wish to do at this point), I believe
> that Google Code would still help deter duplicate tickets. <snip>

We can do a better job of exposing Trac's voting system. We can do a  
better job of helping people to track down known issues by using the  
different search systems. We currently have a thread with a selection  
of the most commonly reported issues, especially regressions, on the  
forum.
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