[Adium-devl] Trac .11 on eider

[Jordan]

I think it would be better for the users to have the opposite, rather
than having to sign up for notifications (which they may not figure
out how to do), auto subscribe to tickets they've created (the way it
is now) and provide an opt-out on the ticket. This way they get emails
for requests from us for more info (due to mandatory opt-in upon
ticket creation), but once the problem has been solved, they can
choose to no longer receive email about it if they wish, with a simple
button on the ticket.

Additionally it probably should no longer notify anyone subscribed
after a ticket has been closed as fixed or duplicate (and probably
worksforme as well).

But regardless, I don't believe we have this kind of control over the
notification system anyway...

Jordan



On Mon, Apr 27, 2009 at 6:43 AM, Peter Hosey <boredzo at adiumx.com> wrote:
> On Apr 26, 2009, at 20:15:25, Colin Barrett wrote:
>>
>> The problem isn't when people are actually trying to use trac to get in
>> touch with a user. That's fine, and I want this to happen as well. What I
>> think is stupid, and don't want to read, and suspect our users don't want to
>> read, is all the useless notifications that get sent out as well.
>
> Agreed. In the long term, building a reputation for our Trac as a way to
> sign up for many meaningless notifications that aren't “your bug is fixed in
> _._._” may reduce users' willingness to create and comment on tickets.
>
> Pinging users for information is important, but we should do so manually,
> and provide anyone who wants every notification for that ticket with the
> ability to sign up for all notifications for that ticket. Otherwise, it's
> more noise than signal.
>
> I'm hoping that it's possible to do what I just described.
>
>
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