[Adium-devl] Issue reporting good practices (was: AIM problems)

[Andre-John Mas]

How about adding a sticky in the forums that describes
what we like to see in an issue report? Maybe something
like:

Title: Issue reporting good practices

Text: To help us help you better, it is important to have
good background information on the issue, since so many
factors can come into play. Useful information includes:

 - MacOS X version
 - PPC or Intel Mac
 - Adium version
 - Is it protocol specific or which protocol is affected
   (Prototols are such things as AIM, MSN, Yahoo, Jabber, etc)
 - What is going wrong?
 - When did it start happening?
 - What usually causes it?
 - If it is a crash, then a crash log is handy
   <some text on how to get the crash log>

If is a communication error, such as MSN not connecting, then
it is sometimes useful to see if the official client is able to
connect.

Andre

Christopher Forsythe <chris at adiumx.com> wrote:
> 
> 
> On Jan 25, 2007, at 10:04 PM, Colin Barrett wrote:
> 
> > We have been getting a lot of emails from users saying that there have
> > been problems with AIM. We don't know what it is yet, sadly. Should I
> > go ahead and write up a blog post about how to help us debug this?
> > (basically, the steps we've been telling people to follow on  
> > feedback@)
> >
> 
> A blog post at least telling people that we know about it might help.  
> I'm busy deleting the 20ish spam comments Eric found in one of the  
> posts, so if you get any errors it might be due to that (I wouldn't  
> put it past blogger)
> 
> > In general though, I think the quality of the reports we've been
> > getting on feedback@ has been really low. Where are users getting that
> > email address from? Can we gateway it to give some instructions on
> > what sort of information to include in a good feedback report?
> 
> It seems to be normal to be honest. However, help/send feedback is  
> probably where a large majority of it comes from.
> 
> Chris
> 
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