[Adium-devl] Looking at Smart Crash Reports redeux

[Mac-arena the Bored Zo]

On Jan 13, 2006, at 02:59:27 PM, Evan Schoenberg wrote:
> On Jan 13, 2006, at 3:20 PM, Mac-arena the Bored Zo wrote:
>> 	(1) an exception is still a crash in the user's book.
> Actually, it generally isn't -- it's a problem, but it's very  
> rarely as severe as a crash except in Adium where we escalate it to  
> equivalency with a crash.

that's what I'm talking about.

>> (if they want code for this, there's BSD-licensed code in LMX's  
>> test app for it.)
> I just checked out the code in question -- I believe this is code  
> that an application wishing to send out exception logs would use  
> rather than something that would be used in SCR.

I don't understand this. isn't sending out exception logs the purpose  
of SCR?

>> 	(2) occasionally, we have had to contact a reporter asking for  
>> more information. it hasn't happened often, but it has happened,  
>> and I'd like to keep that ability.
> It hasn't happened often is a key phrase there.  We can specify  
> what default phrase is placed in the description text box of the  
> SCR dialogue; I think a reasonable compromise would be to include  
> something like:
> "Please provide the best description you can of what Adium was  
> doing when this crash occurred, preferably including exact steps to  
> reproduce the crash.  If you want us to be able to contact you  
> regarding your crash, include your email address, which will never  
> be used for any purpose except Adium crash reporting."

sounds reasonable to me.

>> 	(3) just because it happened on Panther doesn't mean we can't fix  
>> it. and we should fix it as long as our minimum isn't Tiger.
> Sure... but using SCR doesn't invalidate our other bug reporting  
> methods.  We're dropping Panther users down in crash-reporting  
> functionality to the level of 99% of OS X apps... if they want to  
> report to us a crash they need to send us the crash log.

we'd need to include this in the version history, and probably post  
to the blog about it too:

	Adium X 1.0 will not have the familiar burning-duck Crash Reporter.  
Instead, we will be using Smart Crash Reports [linked]. Smart Crash  
Reports requires Tiger, which we estimate that most of our users are  
using. So if you're using Panther, you will need to locate the crash  
log and attach that to a Trac ticket. Instructions follow.

followed by instructions on finding the crash log, and a link to  
ReportingBugs.
_____________________________________________
\ Mac-arena the Bored Zo / boredzo at gmail.com
PGP public key ID: 7AB26BAD (since 2006-01-01)


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