Trac Spam

[Robert Vehse]

Am 29.11.2010 um 14:43 schrieb Peter Hosey:

>
>> 	- Casual users will report issues in the forums, in IRC
>
> Email. ;)

See below

>
>> - Kill the mailing list
>
> feedback, you mean?

Yes.

>
>> 	- IRC, forums: users can help other users as well
>> 	- Mailing list means pure 1to1 (Adium Team member <-> user)  
>> support which is too expensive
>> 	- Our time is better spent on the forum since everyone can read  
>> there.
>> I’m not sure on this one but I cannot think of objections right now.
>
> Users will *hate* that. On Growl, we routinely get complaints from  
> users about having to sign up for Google Groups/subscribe to the  
> mailing list, as well as email directly to me, directly to Chris, or  
> to the group “owner” address saying “I don't want to sign up for  
> Google Groups/subscribe to your list, so here's my bug report  
> privately”.
>
> The Growl discussion list has the same problem Trac has: We require  
> users to sign up (in one or both senses) to use it, and many users  
> absolutely hate that and many of them run away rather than file  
> their bug/ask their question because of it. We both have it for the  
> same reason (spam), but that doesn't make it any less of a problem.

Of course, people won't like it. But considering we are not being paid  
for this I think it is not too much to ask of people to register at a  
forum. I don't believe 1-to-1 support is something you should be able  
to expect from volunteers.


I agree with your other points, Peter. :)