Trac Spam

[Evan Schoenberg, M.D.]

On Nov 28, 2010, at 5:55 PM, Zachary West wrote:
> 
> I personally think that the convenience of users submitting their own tickets outweighs the problems with marking duplicates and closing bad tickets, but I'm not on the front lines of Adium support.  It seems to me that we should look into other mechanisms to reduce duplicate tickets rather than creating a personnel-dependent bottleneck.
> 
> I agree. However, which is more likely for our users to have: a Google account, or an Adium Trac account? I think we could get reports if users don't have to jump through hurdles to deal with us.
>  

I don't really buy this argument.

1. Click Register
2. Pick a name and password
3. No step three.

We don't even require email validation.

> 
> In any case, we could easily set Trac not to let users create tickets; moving to a whole new system is not needed for such a change.
> 
> Similarly, we could delete all existing tickets, if "starting fresh" were the goal, or we could create a new environment, keep the old one up for historical access, and migrate any tickets we wanted.  I don't think that's a very good idea, either, but my point is only that moving to a whole new system is not required to accomplish this.
> 
> 
> I agree, but a new DB would be cool too.

A new DB in what sense?

-Evan
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