[Adium-devl] Following trac tickets

[Colin Barrett]

On Aug 6, 2008, at 7:04 PM, Evan Schoenberg wrote:

> I can't envision us moving to another system.  Trac works pretty  
> fantastically for most things we do.

I wouldn't say it works fantastically:

A lack of configurable email notifications is pretty damning, for one.
It continually provides headaches in terms of formatting mixups and  
unless you're an admin you can't go back and edit a comment later.
It forces us to pussyfoot around our server -- I mean, installing  
friggen mod_proxy caused it to have a conniption.
None of us know much about running, admin-ing or modifying it.
There's no way for a user to save queries without sharing them with  
others.
Can't query all tickets on which John Doe is a commenter (without  
writing a report, which is then shared with everyone).
No support for making graphs (number of tickets in component X vs.  
time, for example).

And those are just the things I thought of off the top of my head. I  
would say it works in that it is (usually) available (except for once  
a night/week when it 500s). Personally, I find myself butting up  
against limitations in it pretty frequently.

What's the most frustrating about this situation is that I don't know  
of anything that is much better. The only bug system I've used that I  
would describe as more powerful than Trac is Bugzilla, and we'll be  
switching to that over my dead body. If you haven't used Bugzilla, it  
feels like you're back in 199 on your a 28.8 modem, including page  
load times.

-Colin