[Adium-devl] Following trac tickets

BJ Homer bjhomer at gmail.com
Wed Aug 6 05:10:36 UTC 2008


I've seen a large number of tickets where the user files a bug, a developer
asks for more information, and then... nothing.  The ticket dies after a
couple weeks of no answer.
I believe this mostly happens because general users (who aren't subscribed
to any list notifying them of updates) have no way of knowing that a
developer asked for more information without manually checking the ticket.
 E-mail notifications are sent in some situations (maybe if someone actually
clicks "reply" on that person's post?) but not often enough.  This has
happened to a number of my own tickets.

Could Trac be tweaked to notify users when a ticket to which they have
posted is updated?  Obviously, developers would be flooded by e-mails so it
might be an opt-in type of thing, but I think it would improve user feedback
immensely.

-BJ
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