[Adium-devl] Issue reporting good practices (was: AIM problems)

[Andre-John Mas]

You had to throw reality at this suggestion :-/
What you say is true, though is this true for all?

Andre

Chris Forsythe <chris at growl.info> wrote:
>
> The users that tend to need this usually don't read stickies.
> 
> Andre-John Mas wrote:
> 
> >How about adding a sticky in the forums that describes
> >what we like to see in an issue report? Maybe something
> >like:
> >
> >Title: Issue reporting good practices
> >
> >Text: To help us help you better, it is important to have
> >good background information on the issue, since so many
> >factors can come into play. Useful information includes:
> >
> > - MacOS X version
> > - PPC or Intel Mac
> > - Adium version
> > - Is it protocol specific or which protocol is affected
> >   (Prototols are such things as AIM, MSN, Yahoo, Jabber, etc)
> > - What is going wrong?
> > - When did it start happening?
> > - What usually causes it?
> > - If it is a crash, then a crash log is handy
> >   <some text on how to get the crash log>
> >
> >If is a communication error, such as MSN not connecting, then
> >it is sometimes useful to see if the official client is able to
> >connect.
> >
> >Andre
> >